FAQs

Everything you need to know so you can use Lost Jewellery Recovery Worldwide like a pro.

General

Our members page lists all our members by countries / regions / locations. You can also search for members by entering your location. If you're still lost, click on demo button to get a quick walk-through.

Our available locations page lists all our available locations by countries / regions / locations. You can also search for nearby locations by entering your location. If you're still lost, click on demo button to get a quick walk-through.

Yes. Once all the spots available for a location is filled, the location is automatically removed.

Unfortunately, we do not offer refunds. You can however stop auto-renewal by visting Billing Portal from your dashboard.

Account

You can join us by filling out our registration form. Please note that the email address must be verified to use your account.

Once you've verified your email address, you can login to access your account.

Pick a location from our list of available locations. Select a subscription plan and enter your credit card details to subscribe.

You can manage your subscriptions from your dashboard. Your dashboard has a link to our Billing Portal.

Subscription

Each location has 2 spots. You can either take 1 spot (Standard) or take all the spots (Premium). Standard is AUD $70 & Premium is AUD $135 renewed automatically annually.

Each location has 2 spots. Standard subscription allows 1 other person to share a location with you whereas Premium subscription means you have the whole location to yourself and no one else can sign up for that location.

Security

Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server is encrypted. All credit card transactions are handled by Stripe directly.

Need Help?

If you have any questions or need help with anything, please get in touch.

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